News:

Out of Hours
If a medical emergency occurs when the practice is closed, please ring the following number 01706 847106 or 01706 908614. This call will be automatically diverted to the out of hours service who will then arrange appropriate further management.

Home Visits
Please telephone 01706 842511.  Where possible, we ask that a request for a home visit be made before 10.30am. Be prepared to give brief details of the problem to the receptionist to enable the doctor to assess the urgency of your call.

Your telephone numbers

Please could you let us know your phone/mobile number.  It is very important that we have this information in order for us to contact you if necessary.  Some of  the information we have is out of date.

Cancelling your Appointment
If you are unable to attend an appointment with one of the doctors or nurses, please telephone or use the link at the bottom of this page to cancel your appointment.

We are constantly monitoring non attenders, and there has been an increase in the number of patients failing to attend.  If you fail to attend without informing us we will write to you.  If you repeatedly fail to attend for appointments you may be removed from the practice list and will have to find an alternative GP. 

Repeat Prescriptions

You can now order your repeat prescriptions on line.  Simply go to the prescriptions page and enter your information.  Please remember to allow 24 hours for your prescription to be be prepared.  If you wish to collect your prescription from a chemist please ask the chemist to pick your prescription up from the surgery for you.

Confidentiality

Data Protection

Patients are advised that information about themselves will be used strictly in accordance with the purpose or purposes for which it has been collected. Patients are advised that the practice is committed to the overall principle of the Data Protection Act, to ensure confidentiality, availability and integrity of patient based data. The practice operates on the principle that confidential information will only be disclosed to other parts of the NHS where it is felt to be in the best interest of the patient.

The practice complies with Data Protection and Access to Medical Records legislation. Identifiable information about you will be shared with others in the following circumstances:

  • To provide further medical treatment for you e.g. from district nurses and hospital services.
  • To help you get other services e.g. from the social work department. This requires your consent.
  • When we have a duty to others e.g. in child protection cases Anonymised patient information will also be used at local and national level to help the Health Board and Government plan services e.g. for diabetic care.

If you do not wish anonymous information about you to be used in such a way, please let us know.

Reception and administration staff require access to your medical records in order to do their jobs. These members of staff are bound by the same rules of confidentiality as the medical staff.