THE OAK GABLES PARTNERSHIP
FRIENDS AND FAMILY TEST
RESULTS FROM July 2020
In July 2020 we received 141 responses to the Friends and Family Test. The responses were received in person at the surgery, via the website, or via SMS text.
These responses will be discussed in our team meetings and will become a learning outcome for the practice to hopefully develop and respond to the needs of our patients.
We would like to thank all those patients that took their time to complete the survey.
These are a few of the responses that we received
" Prompt, professional service on a safe environment ."
"Very friendly and well organised."
"We think you are doing a fantastic job under the circumstances."
"Waited over a week for an appointment."
"In these difficult times I was treated as usual in a courteous and efficient manner."
"Always a great service."
"I could not feel the personal connection that you have with the doctor when you are sitting in the chair."
"Speedy and efficient as usual and I felt safe."
"Everyone is busy but additional appointment capacity needed."
"Very efficient, friendly doctor rang me back."
"I feel they have a very good system in place to protect patients in the current pandemic."
"All the doctors and staff are fabulous!"
"Professional and considerate."
"It's not the same over the phone."