Please allow 48 hours, excluding weekends and Bank Holidays, for your request to be processed.  Any problems please telephone the surgery. If you wish to pick your prescription up from the chemist, please inform the chemist that they will have to pick your prescription up from the surgery to dispense your medication.

On occasion, patients will require a prescription for an acute illness such as a urine infection or chest infection.  Please contact our enquiry line and an appropriate prescription or appointment with the Doctor will be arranged. 

Please note that these requests will only be taken up to 4pm each day.

IMPORTANT INFORMATION REGARDING

PREGABALIN & GABAPENTIN

THESE MEDICATIONS HAVE NOW BEEN TRANSFERED TO CONTROL DRUG STATUS.  THEREFORE THEY WILL NOT BE SENT DIRECT TO THE PHARMACY.

PLEASE ARRANGE TO COLLECT THE PRESCRIPTION FROM THE SURGERY EITHER IN PERSON OR VIA YOUR PHARMACY AS THESE WILL REQUIRE SIGNATURE.

If your doctor agrees, you may obtain repeat prescriptions. Please indicate which items you require on the tear off slip and place it in the box provided. 48 hours notice is required for a repeat prescription. Some local chemists will collect prescriptions on your behalf.

You can now nominate a chemist and your prescription will go electronically, direct to them from the surgery.  You will not have to come to the practice to collect it, just go straight to the nominated pharmacy.  IF YOU HAVE NOMINATED A PHARMACY ALL OF YOU PRESCRIPTIONS WILL BE SENT TO THIS PHARMACY.  PLEASE DO NOT ASK THAT SOME OF YOUR PRESCRIPTIONS BE SENT TO AN ALTERNATIVE PHARMACY.  PLEASE CONTACT RECEPTION IF YOU NEED TO DISCUSS THIS FURTHER.

Please do not order your prescription too early as this will not be processed.  We ask for 5 working days before your prescription is due.  If you are going on holiday and need your prescription early please tell the receptionist.  Thank you.

You can now order your repeat prescriptions on line.  Please allow at least 48 hours before collection.  If you wish to collect your prescription from a nominated chemist, please inform the chemist that they will have to pick your prescription up from the surgery.

Please do not send children to collect prescriptions.  We cannot give prescriptions to anyone under the age of 16. 

Please note that we do not accept prescription requests over the phone.

Alternative methods of ordering are :

In person at the surgery - you can place your request slip in the box for processing.

Practice website - you can use this site to order prescriptions.

EMIS Access - forms can be obtained at Reception to register to order repeat prescription.  Please note this is for Repeat Prescription ordering only.

Arrangements with your local Pharmacy can be made via their Order and Collection Service. 

Please enquire at reception if you need further advice on future prescription ordering.

The Oak Gables Partnership

May 2017

Electronic Pharmacy Nominations

As a Practice we have been experiencing increasing problems regarding Pharmacy Nominations for electronic prescriptions. As a result of this we have taken the decision to remove ourselves from the decision making process.   We will no longer be accepting requests to add or remove pharmacy nominations for patient and this should be discussed with your chosen Pharmacy.

The process of EPS nominations is not an auditable procedure by Practices or Pharmacies. This is monitored by NHS England and NHS Digital to comply with strict Information Governance Policies.  The inability to audit this process is very frustrating for Practices, Pharmacies and Patients, however this is not something we can control.

Due to the fact that the Practice issues the prescription, it is not unusual for patients to assume that the Practice has initiated any changes. We process many EPS prescriptions each day and we DO NOT  monitor the Pharmacy that the patient has chosen.  This is entirely patient choice and their own convenience.

If you order your prescription using any of the online services then you should continue to do so in the normal way as this will not change. The two processes are not linked to each other, they just run side by side.

If you wish to change / amend / check any of your EPS details please speak to your chosen Pharmacy to which you have consented to use their service. You should have provided written or verbal consent to your chosen Pharmacy.

Thank you.